TERMS & CONDITIONS

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POLICIES  & PROCEDURES

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BOOKINGS & CANCELLATIONS.

1. Services are charged at the rates stated in the “I agree to pay” section. Additional hours outside of those periods are subject to an additional fee of £7.00 per hour or part thereof, per dog if Pre-booked . £15.00 per hour or part thereof, per dog if NOT PRE-BOOKED

2. Late collections are subject to the abouve clause (1) in ALL instances.

3. All bookings must be made and PAID FOR minimum of 24 hours prior to arrival.

4. Late arrivals or “No show” appointments will still be charged at the booked rate.

5. BANK & PUBLIC holidays are subject to a 25% increase per service.

6. The balance of the booking MUST be paid on or before date of arrival.

7. All bookings cancelled within 48 hours prior to service commencement will be payable in FULL.

8. Consecutive late cancellations of more than twice will require payment IN FULL upon THIRD booking.

9. If BARKER’S cannot, for whatever reason, provide the required service, we will do our best to arrange a suitable alternative, unless in extreme circumstances, where we will endeavour to give a minimum of 24 hours notice.

10. Changes to return/collection date must be notified immediately.

11. If no boarding space is available for boarding dogs for time after arranged return date then BARKER’S will either contact the emergency contact or attempt to board the dog with another licensed boarder/sitter or kennels at the clients cost.

AGGRESSIVE, BEHAVIUORAL & EXCLUSIONS.

1. BARKER’S does NOT accept aggressive or over dominant dogs.

2. BARKER’S will not accept dogs that bark excessively.

3. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s dog bites another dog.

4. BARKER’S reserve the right to refuse entire males.

5. We do not accept pregnant bitches.

6. We do not accept bitches in season. If you think your dog is coming into season please let us know.

7. BARKER’S reserve the right to refuse unruly or untrained dogs.

8. We reserve the right to refuse to walk dogs who pull excessively on the lead.

9. Client’s dogs, day-care and boarding will be managed as per clients “Agreement” instructions. If any dog’s characteristics have been misrepresented by its owner then BARKER’S may either return the dog to the client or to the emergency contact provided in the “Agreement” without refund.

10. UNFORESEEN PURCHASES.

In the event that additional items need to be purchases in the absence of the client –i.e. Food, lead or other necessary items that contribute to the health and wellbeing of the dog, BARKER’S will purchase and retain the receipt for reimbursement by the client. Any dog who presents evidence of carrying fleas or has a  worm burden on arrival at BARKER’S will be treated immediately if they are not up to date with flea and worm treatments and at a cost of £50.00 per treatment. The owner shall be required to collect the dog to avoid contamination of other dogs and BARKER’S residence.

* TAXI to and from VETS for whatever reason , subject to owners permission, £1.50 per mile.

UPDATES.

1. Please inform us of any changes regarding your contact numbers, vets, emergency contact details.

2. Please present your dog’s up to date vaccination card for copying after each booster.

3. All reasonable care is taken to ensure the integrity and suitability of the care provided.

4. We recommend that clients take out their own insurance.

5. BARKER’S have valid insurance and public liability insurance.

6. BARKER’S are licensed to home board by Ceredigion County Council.

7. Each of BARKER’S employees are CRB checked. Qualified Canine First aiders.

8. Helen Morgan is a Qualified Professional Pet Sitter.

 

MEDICATION

1. BARKER’S will administer medication as directed by the client IN WRITTEN form.

             We cannot accept Verbal instructions for medication due to misinterpretation.

1.22    Under no circumstances will BARKER’S board any dog with an active contagious illness.

 

THE LAW.

All dogs MUST wear identity tags with clearly legible owner’s details.

BARKER’S day-care and boarders will be issued upon arrival with our own tags and details.

All dogs MUST be micro chipped. BARKER’S have a microchip reader on site.

All dogs MUST  be up to date with their vaccinations and provide proof of  FULL VACCINATION status to attend Day-care or Home Boarding. BARKER’S will NOT take dogs for day-care or boarding without client’s and emergency contact’s FULL details.

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